How Roadside Assistance in the Philippines Works: A Step-by-Step Guide
Whether it’s a bad engine or a flat tire, a car breakdown is stressful. Things can be much better if you know what to do. This article offers a straightforward explanation of how roadside assistance operates in the Philippines. It discusses the services provided, a detailed procedure for seeking assistance, and the major service providers in the nation. Being aware of this procedure guarantees that you are ready for any unforeseen auto issues that may arise while driving.
What Does Roadside Assistance Cover?
Roadside assistance is a service that can help you with common car problems that happen while you’re driving. Usually, it is a service that is added to your auto insurance or a membership that you pay for. Although the services can differ, the majority of packages consist of the following:
Towing
When your car can’t be fixed where it is, this is for you. The service provider will tow your vehicle to a location of your choosing or the closest store. Frequently, there is a distance restriction (20 km or 40 km, for example).
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Battery Jumpstart
A technician will come and jumpstart your car if the battery is dead in order to get it going again.
Tire Services
In order to replace a flat tire with your spare tire, a technician must come to your location.
Fuel Delivery
A small quantity of gasoline or diesel will be delivered to you in case you run out of fuel so you can reach the closest gas station. Usually, you pay for the actual fuel.
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Vehicle Lockout Service
A technician can assist you in opening the door if you inadvertently lock your keys inside the vehicle.
Minor On-site Repairs
A technician might be able to resolve minor problems like a blown fuse or a broken fan belt right away.
A Step-by-Step Guide to Getting Help
Getting help from roadside assistance in the Philippines is a straightforward process. Here is what to do:
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Stay Calm and Stay Safe
Turn on your hazard lights as soon as your vehicle breaks down. Move your car to the side of the road, away from traffic, if at all possible. Put a reflective triangle or an early warning device four meters behind your vehicle. Keep your car locked and stay inside.
Contact Your Provider
There are several places where you can get roadside assistance. Your auto insurance is the most popular method. To find out if you have insurance, check your policy or give your agent a call. Call the hotline of any association you belong to, such as the Automobile Association Philippines (AAP). After you purchase a new vehicle, some automakers also provide this service for a predetermined amount of time. On major highways, tollway companies such as MPT DriveHub also offer assistance.
Provide Key Information
When you call, be ready to give the following details:
- Your full name and contact number.
- Your exact location. Use landmarks, street names, or kilometer markers on a highway.
- Your vehicle’s details (make, model, year, and plate number).
- A clear description of the problem (for example, “my car won’t start,” “I have a flat tire,” or “my car is getting too hot”).
Wait for the Technician
The operator will tell you the estimated time of arrival. Wait in a safe place inside your vehicle. Do not accept help from strangers who stop. When the technician arrives, check their ID and the company uniform to make sure they are from the right service.
Get Back on the Road
The technician will assess the problem and provide the necessary service. If a simple fix like a jumpstart or tire change is all that is needed, you can get back on your way. If the issue is more serious, they will arrange for a tow truck to take you to a service center.
Key Providers in the Philippines
Insurance Companies
Many insurance companies, such as BPI MS, OONA Insurance (formerly MAPFRE), and Standard Insurance, include roadside assistance in their comprehensive motor insurance packages.
Automobile Association Philippines (AAP)
The AAP is a well-known organization that provides 24/7 roadside assistance for its members. They have their own fleet of tow trucks and service vehicles.
Car Brands
Major car brands like Ford, Toyota, and Nissan include a few years of roadside assistance with the purchase of a new vehicle.
App-Based Services
Motolite has its RES-Q app, which specializes in battery-related assistance. This service is available to anyone, not just Motolite customers.
Key Takeaway
Having access to roadside assistance in the Philippines is a key part of being a prepared driver. The services offered, from a simple tire change to a full tow, provide peace of mind in case of an emergency. By understanding the step-by-step process of getting help, you can turn a stressful situation into a manageable one. Whether through your insurance, a membership, or an app-based service, knowing who to call and what to expect can save you time and money. Being prepared for the unexpected is always a good idea.
