The Top 10 Questions to Ask Before Hiring a Fence Company
Hiring a fence company isn’t something most homeowners do regularly, and it’s easy to overlook critical details when choosing a contractor. The difference between a smooth, successful fence installation and a stressful, expensive mistake often comes down to asking the right questions upfront.
Whether you’re planning to install a privacy fence, a pool barrier, or a decorative perimeter around your garden, it’s essential to vet your options carefully. Don’t let low quotes or flashy marketing distract you from the information that really matters.
To help you make a confident and informed decision, here are the top 10 questions you should ask before hiring any fence company.
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1. Are You Licensed and Insured?
Always start by verifying that the fence company is licensed to operate in your city, county, or state. Licensing requirements vary by location, but any legitimate contractor will be able to show proof of compliance.
Just as important is insurance. Ask whether they carry:
- General liability insurance (to cover property damage)
- Workers’ compensation insurance (to protect workers injured on your property)
Hiring a company without insurance could leave you financially responsible for accidents or damage.
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2. How Long Have You Been in Business?
Experience matters. A fence company that has been operating for several years will have the knowledge and skill to handle various fence types, terrain challenges, and permitting requirements. While a newer company may still provide good service, established contractors tend to have better systems, supplier relationships, and reputations to uphold.
Ask for:
- Years in business
- Specific experience with your fence type (e.g., vinyl, wood, aluminum)
- Local project experience in your city or neighborhood
3. Can You Show Me Photos or References From Recent Projects?
A trustworthy fence company should be proud to show off their work. Ask to see photos of completed fences similar to what you want, ideally from homes in your area. Even better, request references—previous customers you can call or email to ask about their experience.
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Follow up with questions like:
- Was the project completed on time?
- Was the team professional and respectful?
- Were there any unexpected costs?
- How does the fence look and function months later?
Real-world testimonials give you more confidence in your decision.
4. What Types of Fences Do You Specialize In?
Not all fence companies are experts in every material or style. Some focus on residential wooden privacy fences, while others specialize in chain link, ornamental aluminum, or commercial-grade enclosures.
Make sure the contractor has direct experience with:
- The material you’ve chosen (e.g., vinyl, cedar, wrought iron)
- The purpose of your fence (e.g., privacy, security, pet containment)
- Installation challenges specific to your property (e.g., slopes, tree roots)
The more aligned they are with your needs, the better the outcome.
5. What Is Included in the Written Estimate?
A professional fence company should always provide a detailed, written estimate after visiting your property. This document helps you understand exactly what you’re paying for—and protects both parties if there’s a dispute later on.
The estimate should include:
- Material and labor costs
- Fence style, height, and total linear feet
- Type of posts and fasteners
- Timeline for completion
- Permit and inspection costs
- Cleanup and haul-away services
- Payment terms
Don’t accept verbal quotes or vague pricing sheets. Insist on clarity in writing.
6. Will You Handle Permits and Property Line Verification?
Many cities and towns require a permit to install a fence, especially if it exceeds a certain height or is located near a public easement. A reliable fence company will be familiar with local codes and should offer to handle the permitting process for you.
Also ask:
- Will you confirm where my property lines are before digging?
- Will you contact utility companies to mark underground lines?
- Do you know my HOA rules or municipal fencing restrictions?
If the contractor seems unsure or expects you to handle permits yourself, that’s a red flag.
7. What Is the Timeline for My Project?
Understanding when the work will begin and how long it will take is essential—especially if you have a deadline (such as moving in, installing a pool, or preparing for a pet).
Ask the fence company:
- When can you start?
- How many days will the project take?
- Will weather or supply delays affect the schedule?
- Will your crew be working daily or on certain days only?
Clear communication around scheduling helps you manage expectations and avoid frustration.
8. Who Will Be on My Property During the Installation?
It’s important to know whether the work will be performed by the company’s in-house team or subcontracted to another crew. This affects everything from communication and consistency to liability and accountability.
Clarify:
- Will the same crew be present from start to finish?
- Who is the main point of contact during the job?
- How will updates and questions be handled on site?
A professional fence company should supervise its crew closely and ensure respectful treatment of your property throughout the job.
9. What Kind of Warranty Do You Offer?
A good fence isn’t just built to look great—it should last for years. Ask what kind of warranties the fence company offers for both materials and labor.
Typical warranties include:
- 1–5 years for installation/workmanship
- 10–30 years (or lifetime) for vinyl, metal, or composite materials
- Coverage against rot, rust, sagging gates, and shifting posts
Make sure warranty terms are outlined in writing, and keep all documentation for future reference.
10. What Happens If There’s a Problem After Installation?
Even with the best intentions and workmanship, things can go wrong. Maybe a post settles unevenly. A gate latch stops working. Or a section shifts after a heavy rain.
Ask the fence company:
- How do you handle post-installation issues?
- Is there a service window for adjustments?
- Do you charge for repairs during the warranty period?
- Who should I contact for follow-up service?
A company that prioritizes customer satisfaction will offer responsive support and stand behind their work long after the final payment is made.
Bonus: What Should I Do to Prepare for Installation?
Before the crew arrives, ask if there’s anything you need to do to prepare your yard. This might include:
- Moving furniture or decorations near the fence line
- Unlocking gates or removing pets from the area
- Trimming overgrown vegetation
- Discussing access points for materials and equipment
Good preparation ensures a smoother, faster installation process.
Final Thoughts
Choosing a fence company is a major decision that affects not just your property, but also your peace of mind. Asking the right questions up front ensures that you know exactly who you’re hiring, what you’re paying for, and how the process will unfold.
Don’t be afraid to take your time, compare multiple contractors, and verify credentials. A professional fence company will welcome your questions—and answer them with clarity and confidence.
With the right information, you’ll be ready to make an informed decision and enjoy a fence that adds beauty, function, and value to your home for years to come.
FAQs About Interviewing a Fence Company
How many quotes should I get before choosing a fence company?
It’s smart to get at least 2–3 quotes so you can compare pricing, professionalism, and experience. Don’t just choose the lowest price—look at the value each company offers.
Can I ask a fence company for references?
Absolutely. Any reputable fence company should be able to provide recent customer references or project photos. If they hesitate, take it as a warning sign.
Should I sign a contract before getting a permit?
You can sign a contract to lock in pricing and scheduling, but the permit should be acquired (by the company or you) before any work begins. The contract should state who is responsible for pulling permits.
What’s the difference between a licensed and insured fence company?
Licensing ensures the contractor meets state or local legal standards. Insurance protects you in case of property damage or injury during the project. You need both for full protection.
Is a warranty always included?
Not always. Some fence companies offer standard warranties, while others treat it as an optional add-on. Always confirm what’s covered and get it in writing before work begins.
